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Passagerer er stadig irriterede over flyselskaber

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Skrevet af editor

WASHINGTON – Once again, it’s open season on airlines.

WASHINGTON – Once again, it’s open season on airlines.

Athough the industry appears to be mounting a fragile recovery after losing $58 billion since 2000 — on-time performance is at its highest level since 2003, and U.S. airlines collected about $8 billion in fees in 2009, enabling a narrow profit of about $1.2 billion — the attacks just keep coming.

Last week, Time ran an article, “Twenty Reasons to Hate Airlines: A brief history of the industry’s 30-year campaign to nickel-and-dime us nearly to death.” To summarize the article in five words: Air travel should be free! No one should pay to have their bags transported, to sit in preferred seats, to be served meals, to transport their pets, or to change tickets that have already been purchased.

Lastly, no air traveler should have to face delays, even though the air traffic control system uses 50-year-old technology and Congress cannot agree to allocate funds to upgrade it.

Attack No. 2 comes later today, when the House Transportation Committee’s aviation subcommittee plans to sit down for a 2 p.m. hearing on airline fees. The session is expected to focus largely on requiring more disclosure of what airlines expect consumers to pay for.

According to a report prepared by the subcommittee’s staff, “the proliferation of ancillary fees over a relatively short period of time has raised concerns over the costs and transparency of such fees. Often, consumers are not entirely aware of the range of fees that they may encounter in the ticket booking process, at check-in, and at the gate.”

This sentiment is further illustrated by a recent poll from Consumer Reports, which concluded that passengers are annoyed by luggage charges and average fees.

Then there’s the merger ire. Rep. James Oberstar (D-Minn.) , chairman of the House Transportation Committee, is unhappy that United is seeking to merge with Continental.

If the merger occurs, Oberstar has said that he will introduce regulation to re-regulate the industry, although before deregulation, inflation-adjusted fares were far higher, airlines — rather than the marketplace — were generally able to set fares, and the number of passengers was less than half what it is today.

Sidste måned kaldte Oberstar under en høring af luftfartsunderudvalget fusionen for "en frygtelig, forfærdelig ikke-god ting." Han erklærede, at luftfartsselskaber "arbejder nat og dag med at forsøge at finde ud af, hvordan de kan presse flere penge ud af denne majroe, de har i hånden, og jeg er fast besluttet på, at det ikke vil ske."

Mens priserne faktisk stiger, er det vigtigt at bemærke, at priserne ligger under 1990-niveauerne, når inflationen indregnes. Og klart vil enhver bestræbelse på at begrænse gebyrer bringe branchens genopretning i fare, hvilket vil blive klart i næste uge, når hvert større flyselskab (undtagen amerikansk) forventes at rapportere et overskud i andet kvartal. Det må siges, at hvis luftfartsselskaber virkelig prøver at presse penge ud af en majroe, er de nødt til at presse hårdere. Som US Airways CEO Doug Parker har sagt, er USA ikke godt tjent, når en industri, der er så vigtig, er så skrøbelig økonomisk.

Derudover er luftfartsselskabsinvestorer - og i sidste ende flypassagerer - ikke godt tjent med forsøg på at minimere branchens fortjeneste.

På en høring i maj om den foreslåede fusion fortalte United CEO Glenn Tilton senatets retlige komités underudvalg for kartellbestemmelser, at industrien har haft "den dårligste økonomiske præstation for enhver industri i USA i de sidste 30 år" og "har været systematisk ude af stand til at tjene selv en beskeden fortjeneste. ”